At Grainova, customer satisfaction is important to us. Since flour is a food product, returns and refunds are handled carefully to ensure product safety and hygiene.

Return Eligibility

Returns may be accepted only if:

The wrong product was delivered
The product was damaged at the time of delivery
The product packaging was opened or damaged before receiving
The product received does not match the order

Non-Returnable Items

Products cannot be returned if:

The pack has been opened after delivery
The product has been used
The request is made due to personal preference
The product was stored improperly after delivery
The complaint is made after the allowed return period

Refund Process

If your return request is approved, the refund or replacement will be processed according to the case. Customers may be asked to share order details, pictures of the product, and proof of purchase.

Complaint Timeframe

Customers are requested to report any issue within 24 hours of receiving the order.

Contact for Returns

Phone: +92 339 0472460
WhatsApp: +92 339 0472460
Email: grainovafoods.pk@gmail.com